Terms of delivery and returns policy
Effective as of 01.02.2022
About this web-shop
The operator of this shop (the seller) is Luonnon Kulta / Aito Natura Ltd. VAT-nr: FI29332594. We sell our products through this online shop to private individuals around the world. For wholesale enquiries, please contact us at honey @ luonnonkulta .com .
Prices are displayed including VAT (value added tax). We only need to charge VAT for orders inside the EU.
We reserve the right to change our prices without prior notice.
Ordering
Our products are ordered online through the shop at www.luonnonkulta.com or www.luonnonkulta.fi. By placing an order through the shop checkout you agree to these terms and conditions, the product price and the shipping cost indicated at checkout.
All orders will receive a confirmation email including the ordered products, total cost and shipping cost. In order to send a confirmation email, we require entering a valid email address at checkout.
The contents and status of the order can be checked form the My Account page.
The customer agrees to the terms and conditions effective at the time of placing the order.
Payments
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Payment methods
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.
Contact Visma Pay
Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland
Shipping and Handling
Orders are being shipped during workdays. Products from the stock are usually delivered within 3-5 workdays. Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.
We package our products in ecological packaging that is 100% recyclable and does not include plastic. We take care to package our products with appropriate padding, to protect them in transport so that they should reach you in perfect condition. In case a product gets damaged in shipping anyway, or if the shipment got lost, please inform us without a delay – at least within 14 days. The logistics company must be also informed regarding any products damaged in shipping.
Refunds and Returns
You have the possibility to return your purchase to us and claim a refund within 14 days of purchase. In order to claim a refund under our returns policy, you must contact us before sending the product back to us. Returns that are not agreed on beforehand will not be accepted. You will receive instructions for returning the product. The customer needs to cover the shipping cost for the returned items.
Include the following in your return package:
• Your customer number, name, address, and phone number.
• Your bank account number
• A copy of the order confirmation from Luonnon Kulta.
We do not accept returns after 14 days after the date of order fulfilment. When your return is approved, we will refund the money to your bank account after the returned item is received and processed.
In ase of a problem arising during shipping or in case of a faulty shipment or if the shipment got lost in transit, you need to notify us without delay at: shop @ luonnonkulta . fi
The notification of a faulty shipment or product needs to be done no later than 7 days after receiving the shipment. If the parcel has been damaged in transit you need to make a reclamation to the Post or parcel delivery company.
Other
We reserve the right to change our terms and conditions. When placing an order you agree to the terms and conditions valid at the time of order.
Luonnon Kulta processes all customer data confidentially and we do not sell or release your data to third parties. More information in our Privacy Policy.